Shipping and Returns

 

Domestic

Standard shipping is free for over USD 300 for domestic orders, and non-refundable expedited shipping is available at an increased rate for domestic orders under USD 150. We ship our packages via USPS; we also have different options.

If you need another shipping carrier option, please email us (eliana@mukupati.com), and we’ll do our best to accommodate. Orders typically ship within three business days and are often delivered within five business days after being shipped from our warehouse. Note that we ship everything from San Francisco, so the closer you are to us, the faster your order may arrive!

So that you know, shipping charges from the warehouse to the customer paid for at the time of order are non-refundable.

RETURNS

If you’re not in love with your order, don't worry. Let us know within 15 days, and we’ll happily exchange your purchase or give you a full refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Customers are responsible for their return shipping costs. Please email us (info@mukupati.com). Once we receive your return, and everything is in order, we’ll let you know over email. It takes about 2-3 business days to process your refund on our end. After that, it can take time for your bank to process and post the transaction.

Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned. This includes personal items such as potty training pants and underwear, unless they are defective. We appreciate your understanding and commitment to supporting safe and respectful product standards for all families.

 

Thank you!