Shipping and Returns
Standard shipping is free for over USD 150 for domestic orders, and non-refundable expedited shipping is available at an increased rate for domestic orders under USD 150. We ship our packages via USPS; we also have different options.
If you need another shipping carrier option, please email us (email@example.com), and we’ll do our best to accommodate. Orders typically ship within three business days and are often delivered within five business days after being shipped from our warehouse. Note that we ship everything from San Francisco, so the closer you are to us, the faster your order may arrive!
So that you know, shipping charges from the warehouse to the customer paid for at the time of order are non-refundable.
If you’re not in love with your order, don't worry. Let us know within 30 days, and we’ll happily exchange your purchase or give you a full refund. Customers are responsible for their return shipping costs. Please email us (firstname.lastname@example.org). We will send you the return label. Once we receive your return, we’ll let you know over email. It takes about 2-3 business days to process your refund on our end. After that, it can take time for your bank to process and post the transaction.